Customer Services Portal

We at Vistorm know that absolutely key to the service we deliver are two things: the visibility and clarity provided through our online portal and the power of the system behind it.

ViGilance^TM

Key to the services we provide this is a single event-correlation tool - developed and evolved by Vistorm over many years of supporting customer environments.

ViGilance^TM typically monitors and identifies 350,000 different security events each month and is linked into our Managed Services Infrastructure which quickly allows for:

• Automatic self-healing and fixing of low-level issues
• Intelligent highlighting of issues that need an immediate response

myVistorm.com

This is a powerful online management console that gives clients the visibility essential for understanding the value of their support investment. It provides:

• Real time visibility of the service including:
  • Internet call logging
  • Firewall reporting
  • SLA reporting


• Ability to leverage our skills and knowledge:
  • Security Alerts
  • Patch management newsletter
  • Knowledge Base