Service Profiles

Vistorm specialise in Managed Services that help you manage your IT resources more effectively - delivering new services quicker, and ensuring that security provides the maximum protection for users and your corporate network.

If you’re considering a managed services solution, one primary factor will be planning how much expertise and control you want to keep in house. In response, Vistorm provide two distinct flavours in each of the Managed Services areas we cover.

Managed

Vistorm takes ownership of all issues and commits to service them on your behalf:

• If something goes wrong, we’ll fix it
• 24x7x365 remote monitoring
• Comprehensive remote diagnosis and support services
• Software updates and system installations

Maintained

This enables you to focus your own resources on the business priorities at the time, with the flexibility to use us when you need to:

• If something goes wrong, you’ll know
• All alerts are escalated to your own support people as well as Vistorm
• You decide who is best to resolve the issue: your team or ours