Unpredictability is seldom good news in business. But as IT environments grow in complexity, so do the issues of how you support them.
Separate support contracts for different vendors make it much harder to achieve satisfactory service levels. Tasks like Licence Management soak up resource. And then there's the need to respond to the demands of the business – seasonal trading peaks, planned new deployments or major systems upgrades.
There is another way.
Vistorm has developed a completely flexible, unified support framework. One that enables you to call on any type of support you need, whenever you need it, from an enterprise-wide full portfolio of offerings.
Enterprise Support Services (ESS) is based on exchangeable units, so you are always in control of your support budget, and call-off only what you need. Vistorm provides a full range of multi-vendor support services, plus training, project management, consultancy and professional services. You simply choose a service level that's right for your organisation. Then you can add resource when you need to, bring in specialist skills, develop your in-house expertise or prioritise specific initiatives.
